Make a Complaint

Complaints Process

If you are unhappy with our service you have a right to complain. All complaints are welcomed, treated seriously and acted on to help us improve our services. Complaints can be submitted by following the numbered process below:

  1. First discuss your complaint with us and we will try to sort it out.
  2. Submit a written complaint to the Manager. This can be done via the form below, or in writing (you can do this verbally with a worker who can write it for you –just ask) forms are available at our Head Office. We will reply to say that we are dealing with your complaint within 2 working days. You will have a response and an outcome to the complaint within 7 working days.
  3. If you are not happy with the outcome you can write to the Managing Director. We will reply to say that we are dealing with your complaint
    within 2 working days. You will have a response and an outcome to the complaint with in 7 working days.
  4. If you are not happy with this outcome then you can contact the board. You will get confirmation of receipt of the complaint within 7 days. You will have a response and the outcomes to the complaint within 28 days and given information about what to do if you are not happy with the outcome.

Make a Complaint

Your Name (required)

Your Email (required)

Your Contact Number (required)

Your Address (required)

Department or person your complaint is regarding (required)

Complaint Details (required)

You will be emailed automatically once you press send to confirm that we have received your complaint. You will then be contacted within two working days by a senior member of staff that is dealing with your complaint. The senior member of staff will endeavourer solve this issue, however if you are still not satisfied with the outcome your complaint will be forwarded to the board of directors who will deal with your complaint. You will be contacted by the board in writing within five working days.